Frequently Asked Questions

What is your refund policy?

The only purchase condition we have is that all tickets are non-refundable. However, we are more than willing to work with you on crediting any unused ticket(s) to a future event within a year.

If you aren’t able to make a show you purchased tickets to, please contact us with your ticket details and we’ll discuss crediting them to a different show.

If a show is outdoors, it will always be marketed as being held in the SoulJoel’s (Comedy) Dome. Otherwise, our events take place indoors and inside the SunnyBrook Complex.

When a show is under the Comedy Dome, it’s Bring Your Own Chair.

When a show is inside SunnyBrook, you do not have to bring your own chair.

More information about our SunnyBrook location

At our SunnyBrook location, we are not BYO. A full bar is available before/during shows.

Food is available before and after inside Gatsby’s Pub. 

Unless otherwise noted on the ticket page, doors open one hour prior to showtime. At that time guests will be permitted into the venue and are free to enter/exit with their ticket. 

Every show is different, but the majority of shows will run about 90-minutes long.

After purchasing tickets through our website, you’ll receive PDF files of the tickets. We recommend saving a tree and keeping them on your phone (taking a screenshot works), and we can also just take the last name the tickets were purchased under as well.

General admission tickets mean first come, first serve seating no matter what. On shows where a VIP ticket is an available option, those ticket holders will have a reserved section closest to the stage in front of General Admission. 

We ask that all guests be at a minimum 15-years old. Anyone under the age of 18-years old should be accompanied by an adult over the age of 21-years old.

For adults bringing guests to a show that are under 18-years old: please know you are coming into a comedy club with other adults, mature content/language/references and the presence of alcohol.

No, you do not. The first member(s) of your group to arrive can give our staff your total group size and we will give you seats to accommodate everyone. 

We are more than happy to offer groups of 10 or more special rates on select shows. Give us a call or send us an email for more information.

Yes we do! You can purchase a gift certificate online in our merch store and send it to yourself or the recipient on the purchase page. To redeem, the recipient will enter the gift card code in their cart online when ordering tickets to any show of their choosing.

If the gift certificate doesn’t cover the total cost of the tickets for the show the recipient chooses, they will be responsible for covering the remainder of the cost. 

We sure do! We love giving back to the community. Our fundraisers can be hosted at our club venue or at outside venues as well. Learn more here about Soul Joel Productions and our fundraiser shows. 

We love supporting those that support us! For more information on becoming a sponsor, send us an email.

We do not give out spots to comics solely based on credits or watching a video. We work on a referral basis where one of our comics that has worked for us needs to submit a referral for you.

If you’d like to come get on stage at our club for the first time, check out our open mic on Tuesday night!